1. Profile Confidentiality Standards
We respect the privacy of our donors and adopters. Soulmate does not sell, rent, or trade personal profile data with external marketing brokers.
Data access is restricted to verified sanctuary matching concierges, clinical personnel, and trust administrators who require access to finalize match placements.
2. Information Acquisition Scope
We collect only the essential information needed to match companions and process donations securely.
Collected parameters include:
- Identity Records: Names, secure email addresses, and telephone details.
- Adoption Inquiry Profiles: Residential details, space dimensions, schedules, and pet experience.
- Financial Logs: Transaction tracking numbers (actual payment details are processed directly by secure, PCI-compliant gateways).
3. Secure Security Framework
Our database utilizes TLS encryption during transmission and AES 256-bit encryption at rest. Regular security checks ensure all donor and adopter data is protected from unauthorized access.
"Data security is an extension of our care. We protect adopter identities with the same diligence we apply to animal welfare."
4. Cookie & Local Cache Settings
We use functional cookies to optimize platform loading speeds and remember menu settings. We do not use third-party tracking cookies for behavioral target profiling.
5. User & Adopter Rights
Under global data privacy standards, you have the right to request access to, correction of, or complete deletion of your records. To request data erasure, contact our data concierges at privacy@soulmate.org.